Need help?
Whether you want to launch your first game server or you're already a nitroserv customer, find useful answers here to install and configure it!
Getting Started
Launch your server, discover your new manager and configure your first settings in just a few clicks.
View startup guidesPerformance
Our processors, hardware, network and anti-DDoS protection to understand what powers your server.
Discover our infrastructurePayment and Account
Payment methods, billing, renewal and management of your nitroserv subscription.
Manage billingMods and Plugins
Install mods, add plugins and customize your server according to your game and community.
Install modsFrequently Asked Questions
Activation, payment, backups, mods or performance: here are quick answers to the most common questions.
Your server is automatically deployed as soon as payment is validated. Its activation is usually immediate, and you'll find it directly in your nitroserv Manager.
Yes! You can upgrade to a more powerful plan in 3 clicks and completely independently from the Upgrade tab in your Manager.
To downgrade your plan or change games, simply contact support: we'll take care of it with you!
Yes. Retrieve your map or backup from your old host or computer, then upload your files to your nitroserv server (via SFTP).
Dedicated guides are also available depending on the game you choose. If you get stuck, our support can help you with the transfer!
Yes: your server benefits from automatic backups, with a frequency configurable according to your needs.
We keep all backups from the last 3 days, then one backup per day for the following 30 days.
Even if your server expires, everything isn't deleted immediately: it remains intact for 5 days, then its last backup is kept for 6 months.
If anything is still unclear, contact our support from your client area.
You can also join the nitroserv Discord to chat with the team and community, or follow our Twitter/X account for news.
Still have a question?
Behind nitroserv, there's a small team of passionate people who know their machines and take your servers seriously: tell us what's happening, and we'll look into it with you.
Open a new ticket